CommandWorx FAQ – CTC

Go to Networks, tap the Primary network, and tap Edit
- Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
- Tap Save
Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
Tap Content Restrictions
- See How do I set up Content Restrictions?

How do I set up the Point of Sale network?

Go to Networks, tap the Point of Sale network, and tap Edit
- Tap to enable Wired and/or Wireless Network Access
- Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
- Tap to enable or disable the following options:
  - Broadcast SSID: allows devices to discover the Wi-Fi network
  - Intra-Isolation: prevents devices on the Point of Sale network from connecting to each other. Only enable if all devices connect to the Internet independently and don’t communicate with other devices on the network.
  - Inter-Isolation: prevents devices on the Point of Sale network from seeing or being seen by devices on other networks, cannot be disabled
- Tap Save
Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
Tap Content Restrictions
- See How do I set up Content Restrictions?

How do I set up the Staff network?

Go to Networks, tap the Staff network, and tap Edit
- Choose the Network Configuration:
  - Shared Password: all employees connect to the network using the same password, individual Staff profiles are not available
    - Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
  - Individual Passwords: create individual Staff profiles with unique auto-generated passwords, connected devices are associated with a specific profile
    - Enter a Network Name (SSID)
- Tap Save
Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
Tap Content Restrictions
- See How do I set up Content Restrictions?
Tap Network Access Hours
- Tap the Network Hours dropdown, and select a schedule:
  - Always On: network is always available
  - Every Day: network is available for the same hours every day
  - Custom: network availability can be customized with a variety of time periods throughout the week
- Tap Save

How do I set the Customer network?

Go to Networks, tap the Customer Portal network, and tap the toggle to Enable Customer Portal
Tap Page Content
- Enter a Network Name (SSID)
- Enter a Page Heading
- Tap Upload and select a Cover Photo
- Select the Login Requirements
  - Email, First Name, Last Name: collect personal information for marketing purposes
  - None: will not collect personal information
- Tap the Anti-spam Content toggle to enable or disable marketing communications opt-in
  - When enabled, tap the Anti-spam Consent dropdown to select the Anti-spam Consent type
  - Enter the Anti-spam Consent webpage URL or plain text
  - Please check if Anti-spam Consent is legally required in your locality
- Tap the Terms of Service dropdown to select the Terms of Service type
- Enter the Terms of Service webpage URL or plain text
- Enter Button Text
- Tap Save
Tap Branding
- Tap Upload to select a Logo image
- Enter a Background Color hex code or tap the color block and select a color
- Enter a Font Color hex code or tap the color block and select a color
- Enter a Primary Button Color hex code or tap the color block and select a color
- Enter a Button Font Color hex code or tap the color block and select a color
- Tap Save
Tap Network Access Hours
- Tap the Network Hours dropdown, and select a schedule:
  - Always On: network is always available
  - Every Day: network is available for the same hours every day
  - Custom: network availability can be customized with a variety of time periods throughout the week
- Tap Save
Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
Tap Content Restrictions
- See How do I set up Content Restrictions?
Tap Customer Portal Visitors
- To adjust the Login Retention period:
  - Tap Edit
  - Tap the Login Retention dropdown and select a retention period
  - Tap Save
- To receive a list of customers who accessed the Customer Portal:
  - Tap Email Customer List File

What does the Security Type (WPA) setting mean?

WPA (Wi-Fi Protected Access) is an encryption protocol for Wi-Fi network security
It is recommended to use the most recent version of WPA that is supported by connected devices
- WPA2 was ratified in 2004 and will be supported by nearly all devices
- WPA3 was ratified in 2018 and will be supported by modern devices

How do I edit a Network Name (SSID) or Wi-Fi Password?

Go to Networks, tap the Network you want to modify, and tap Edit
Change the Network Name and/or Wi-Fi Password
Tap Save

Additional Network Settings

How do I set up Content Restrictions?

Tap the toggle of the following restrictions to enable or disable:
- Safe Search: filters out potentially offensive and inappropriate search results
- YouTube Restrictions: filters out potentially mature and inappropriate video content
- Block DNS over HTTPS: prevents resolving encrypted DNS requests
  - Does not prevent encrypted website traffic (e.g., https://abc.xyz)
- Block iCloud Private Relay: prevents routing web traffic through Apple’s iCloud service
Tap Content Restrictions
- Tap the dropdown menu to select a preset grouping of content categories
- Alternatively, tap the toggle of individual categories to enable restricting that type of content
Tap Applications
- Search for specific mobile applications
- Tap the mobile application to set restrictions
  - Block: total restriction
  - Always allow: no restriction
  - Allow for: restricted after a set amount of usage
- Tap the X to remove the mobile application restriction
Tap Websites
- Enter a website URL and tap the + button to set restrictions
- Tap Block or Always Allow
- Tap the X to remove the website restriction

What is the Trusted List?

A list of website URLs that have been designated as trusted and will not be monitored for cyberthreats
You should only add URLs to the Trusted List when you are confident that they are safe

How do I set up the Trusted List?

Tap Trusted Websites
- To add a website, tap the + button, enter the website URL, and tap Save
- Website URLs in the Trusted List will not be monitored for cyberthreats
- You should only add URLs when you are confident that they are safe

What is the Skip Devices feature?

Selecting a Device bypasses Network Security by disabling packet inspection of its network traffic
Skipped Devices will not trigger any Security Alerts

How do I set up Skipped Devices?

Tap Skipped Devices
To select or deselect a Device, tap the checkbox next to a Device

What are Intrusion Settings?

The Intrusion Prevent System provides options that enhance cybersecurity monitoring and protection

How do I set up Intrusion Settings?

Tap Intrusion Settings
Tap the checkbox of the following Intrusion Settings:
- IPS Protocol Anomaly: monitors your network activity for known behavior that could be indicative of a cyberattack
- IPS Port-Scan-Defense: detects and blocks malicious actors scanning your system for open network ports
Tap Save

What information is available in Additional Details?

Total viruses detected
Total intrusions
Total web threats
Network Security uptime
Packets analyzed today
Last updated date/time

Customer Portal

What are the Customer Portal Terms of Service for?

Creating a Terms of Service helps protect your business from legal liability by outlining acceptable and unacceptable use of your Wi-Fi
Customers will be required to accept your Terms of Service

What is the Retention Period in the Customer Portal?

The period of time that a user can connect to the Customer Portal without re-entering their information

Staff Management

How do I add or remove a Staff profile from the Staff network?

Add a Profile
- Go to Staff and tap the + button
- Enter the employee’s name and email address
- Select a Device Registration type
  - High Trust: employee can connect any device
  - High Control: devices require approval through CommandWorx, limited to 3 devices
Delete a Profile
- Go to Staff, tap a Staff Profile, and tap Edit
- Tap Delete Staff and confirm deletion

How do I pause Internet access for a Device or Staff member?

Go to Devices or Staff, tap a Device or Staff profile
Tap the Internet Access toggle to disable or enable access

Alerts

What information will I see in Alerts?

CommandWorx offers a variety of Alerts relating to:
- Client and mesh device connectivity
- Internet service connectivity
- Content restrictions
- Network security
Each Alert includes a short description and the date/time it was triggered
Different Alerts provide additional relevant information, such as:
- IP address and name of the Device
- Website domain or URL that triggered the Alert
- Action taken against the cyberthreat
- Staff member’s name
- Content category
- And more

How do I customize my Alerts?

Go to Settings and tap Alerts
Tap the Push Notifications toggle to enable or disable Alerts
Tap an Alert’s toggle to enable or disable that Alert

What happens when I get a Security Alert? Should I be worried?

You will receive a Security Alert when SmartBiz has automatically blocked a cybersecurity threat
You do not need to take any immediate action, but it’s recommended that you use the information in the Alert to investigate what triggered the threat and take any further action to prevent another occurrence

My device appears to be working normally, but I keep seeing a Security Alert. What do I do?

Review the details of the Security Alert to better understand what is triggering the Alert
If you trust the website that is triggering the Alert, you can tap Add to Trusted List to stop scanning traffic from that URL
If you are concerned about the website or associated device, it’s recommended that you disconnect or power off the device and seek additional help

Devices

What details can I see about a Device on my network?

Device Type
Gateway/Mesh it’s connected to
Download and Upload speed from most recent Bandwidth Test
Wi-Fi protocol, Band, Channel, and Efficiency/Quality
IP Address
Vendor (Manufacturer)
Model

How do I add a new Device?

Go to Devices and tap the + button
Devices can be added by entering the Network’s Wi-Fi credentials on the Device or using WPS
To add via Wi-Fi credentials:
- Tap the dropdown and select which Network you want to add the Device to
- Connect the Device using the Network Name (SSID) and Password
To add via WPS (Devices page):
- Tap the dropdown and select which Network you want to add the Device to
- Tap the Connect button to enable WPS for 2 minutes
- Press the WPS button on the Device you want to add to the selected Network
To add via WPS (Point of Sale Network)
- Go to Networks and tap the Point of Sale network
- Tap the Connect Device via WPS button to enable WPS for 2 minutes
- Press the WPS button on the Device you want to add to the Point of Sale network

How do I approve a wired Device on my Point of Sale network?

Go to Devices and tap the unapproved Device
Tap Approve Device and tap Okay
If the approval was successful, it’s recommended to unplug and reinsert the Device’s Ethernet cable to ensure it’s working properly
If the approval was unsuccessful, tap Approve Device again or unplug the Device’s Ethernet cable for a few minutes and plug it back in to trigger another approval request

How do I rename a Device?

Go to Devices, tap the Device, and tap Edit
Enter a new Name and tap Save

How do I view how Devices are connected and mapped in my network?

Go to Networks and tap Network Map under Shortcuts

Network Resilience

What is Network Resilience?

Network Resilience enables support for a secondary Internet connection that can be used if there is an unexpected and extended outage of the primary connection
A secondary device is required, most commonly a cellular hotspot or smartphone
Network Resilience will detect when the primary connection stops responding and automatically switch to the secondary connection in approximately 90 seconds
When the primary connection is restored, Network Resilience will automatically switch back in approximately 90 seconds

What devices can be used for Network Resilience?

Any device that offers a Wi-Fi connection, such as a cellular hotspot, a smartphone with hotspot support, or a nearby Wi-Fi router with a separate Internet connection
SmartBiz also supports a wired secondary connection, reach out to your service provider to learn if this is an option for you

How do I change my Network Resilience back-up device?

Go to Networks, tap on Network Resilience, tap on Select a Different Failover Device
Tap a different Failover Device SSID, input its Wi-Fi credentials, and tap Connect to Hotspot

App Setup

Where can I download the CommandWorx app?

What languages does CommandWorx support?

How do I add another admin to CommandWorx app?

How do I change or remove the secondary admin in the app?

How do I change the Primary user of CommandWorx to a different user?

Network Setup

How do I set up the Primary network?

How do I set up the Point of Sale network?

How do I set up the Staff network?

How do I set the Customer network?

What does the Security Type (WPA) setting mean?

How do I edit a Network Name (SSID) or Wi-Fi Password?

Additional Network Settings

How do I set up Content Restrictions?

What is the Trusted List?

How do I set up the Trusted List?

What is the Skip Devices feature?

How do I set up Skipped Devices?

What are Intrusion Settings?

How do I set up Intrusion Settings?

What information is available in Additional Details?

Customer Portal

What are the Customer Portal Terms of Service for?

What is the Retention Period in the Customer Portal?

Staff Management

How do I add or remove a Staff profile from the Staff network?

How do I pause Internet access for a Device or Staff member?

Alerts

What information will I see in Alerts?

How do I customize my Alerts?

What happens when I get a Security Alert? Should I be worried?

My device appears to be working normally, but I keep seeing a Security Alert. What do I do?

Devices

What details can I see about a Device on my network?

How do I add a new Device?

How do I approve a wired Device on my Point of Sale network?

How do I rename a Device?

How do I view how Devices are connected and mapped in my network?

Network Resilience

What is Network Resilience?

What devices can be used for Network Resilience?

How do I change my Network Resilience back-up device?

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