Going beyond connectivity to business productivity
CommandWorx gives you easy access to a snapshot view of your small business network. Through the app, you can manage your WiFi networks, configure a backup internet connection, and more. CommandWorx puts you in charge!
Set-up Guide
CommandWorx
One app to rule them all! Welcome to the future! The GigaSpire BLAST is the ultimate WiFi system. To begin, download CommandWorx from the Apple App Store or the Google Play Store and install it onto your phone or tablet.
App setup
Step 1
Tap "Let's Get Started"
If you forget the password to access your CommandWorx, tap "Forgot Password?" to reset and access your account.
Step 2
Enter basic personal information
The password you enter here is the password you use to log in to the app.
Step 3
New system setup
Now plug your new system into a power outlet. It may take several minutes for the unit to be ready. You'll know once the light turns solid green.
Step 4
Scan the QR code
Your system has a QR code on the side or bottom. Simply open the app, tap OK, and scan the QR code.
Alternatively, you can tap "Issues Scanning?" to manually enter the MAC Address and Serial Number.
After you tap "OK", you may be asked to enter you account number.
Step 5
Set up the Primary network.
If you are setting up your Primary WiFi network for the first time, you can assign a name and password for the network.
Optionally, configure security settings and content restrictions for the network.
Step 6
Set up the Staff network
You can set up a WiFi network for your staff. Assign a name and select whether staff should use a shared password or individual passwords to join the network.
Optionally, configure security settings, content restrictions, and time limits for network access.
If you'd like to set up this network later, tap Skip this step.
Step 7
Set up the Point of Sale network
You can set up a WiFi network specifically for point-of-sale devices such as card readers. Simply assign a name and a password for the network and enable access for the desired wired or wireless configuration.
Optionally, configure security settings and content restrictions for the network.
If you'd like to set up this network later, tap "Skip this step".
Main Dashboard
The Dashboard gives you complete control over your networks and devices.
Tap the bell icon to view a list of network alerts.
Tap the "Networks" tile to:
- Access your WiFi network settings
- Run a bandwidth test
- Configure the Customer Portal
- Configure Network Resilience
- View all connected devices and device usage
Tap the "Staff" tile to view a list of staff user profiles.
Tap the "Devices" tile to access a list of connected devices and view device details.
Use the bottom menu bar to navigate quickly throughout the app.
Settings
Account and Admins
Update your name, email address, and account password, or add a secondary administrator.
App Passcode
Set a PIN in lieu of an app login password.
Biometric Login
Set up biometric login instead of an app login password.
Language
Choose your preferred language (English, French Canadian, Spanish, German).
Alerts
Manage your alert settings.
Terms & Conditions
View the terms and conditions you acknowledge by using the app.
Privacy Policy
View the Privacy Policy of the app.
Contact Support
Access support contact details and the billing portal.
About
View the app version and a summary of what the app does.
Log Out
Tap to log out of the app.
Your Networks
Networks
Enable or disable WiFi networks, add devices, and even share WiFi credentials.
Customer Portal
Create a custom splash page for customers who wish to join your customer WiFi network. You can configure content restrictions, login and marketing opt-in, network access hours, terms and conditions, and security settings.
Additionally, business owners can download a CSV file of visitors over a set retention period.
Network Resilience
Select a mobile device to provide mobile cellular/LTE service during internet service disruptions, preventing downtime and ensuring continued business operations.
Customer Portal
From the My Networks screen, tap "Customer Portal" to create a custom welcome page for your patrons.
On the Customer Portal screen, do the following:
- Tap the toggle to enable the customer portal. The toggle turns green when enabled.
- Tap "Page Content" to add a network name and page heading, add a cover photo, link your terms of service, and configure button text. You can enable marketing opt-in consent if your region contains anti-spam legislation.
- Tap "Branding" to upload your business's logo and select the page background and font colors.
- Tap "Network Access Hours" to set time limits for the customer network.
- Tap "Security" to configure security settings.
- Tap "Network Restrictions" to configure content restriction settings.
- Tap "Customer Portal Visitors" to select how long to store visitor login information (1, 15, 30, 60, or 90 days) and retrieve a list of patrons who have accessed the network.
- Tap "Preview Customer Portal" at any time to see how the page appears to your patrons.
Network Resilience
From the My Network screen, tap "Network Resilience" to select a mobile device to provide secondary cellular/LTE service for your most critical networks during internet outages.
On the Network Resilience screen, do the following:
- Tap the toggle to enable Network Resilience. The toggle turns green when enabled. CommandWorx automatically searches for mobile hotspots.
- Select a hotspot from the list.
- Enter the password for the hotspot network.
- Select which network(s) should use the secondary cellular/LTE service.
Network Usage
Network Usage is organized by device. From this view, you can see basic usage information for each WiFi-connected device on your network, including:
- Device identification and whether the device is connected to WiFi
- What network device it is connected to
- Network usage
- The amount of data that has been used by this device
Network usage is updated each time you run a bandwidth test through the app.
Network Map
The Network Map provides a topological view of your network. To view the Network Map, tap "Networks" on the dashboard. Next, tap "Network Map" to view devices connected to your system.
Tap on the Mesh icon to view performance information and devices connected to that Mesh unit.
Speed Test
The easiest way to run a bandwidth test is to tap "Networks" and then tap the "Bandwidth Test" icon. Then tap the "Run Test" button.
The speed test first runs between the router and the Internet, and then conducts a speed test between any mesh units and the router. Results are displayed on the Networks tile on the Home Dashboard.
Network Security
Your router automatically scans data coming into each network for viruses and other malicious content to provide an extra layer of protection against malicious traffic. Threats are automatically blocked from entering the network.
To view a network's security status, tap "Networks" from the Home Dashboard, tap on the desired network, then tap "Security". You can track security trends over the previous week or the previous month.
Additional Details provides additional information including packets analyzed and the total number of threats detected and blocked.
Note: Do not remove device-level protection for the anti-virus and malware.
Content Restrictions
You can configure content, application, and website restriction settings for the Primary, Customer, Staff, and Point of Sale networks.
To configure restrictions:
- Tap the "Networks" tile on the Home Dashboard.
- Tap on the desired network.
- Tap "Content Restrictions".
- Tap the toggles to enable or disable restriction options.
- Rap on "Content Restrictions" to configure restrictions by content category.
- Tap on "Applications" to block access to specific applications.
- Tap on "Websites" to block access to specific websites.
Staff List
The Staff screen shows a list of staff user profiles.
From the Staff screen, you can:
- Create stuff user profiles
- View a staff user's devices
- Set network access hours
- Share network access
- Register devices
Staff Profiles
Staff profiles allow you to control which employee devices can connect to the Staff network.
To create a staff profile:
- From the Home Dashboard, tap on the "Staff" tile
- Tap the plus sign
- Enter the user's first name, last name, and email address.
- Select a trust level for the user's devices. You can choose automatic (high trust) or manual (low trust) device approval and registration.
- Tap "Save"
Device List
The Devices List screen allows you to manage the devices connected to your network. Tap on a device to enable/disable internet access or to see additional details including:
- Device name
- Signal strength
- Internet usage
Device Details
The Device Details screen shows the device name at the top of the screen followed by a chart that indicates the amount of data that was used by the device over a period of time.
Tap the pencil icon in the upper right-hand corner to rename the device to something easier for you to identify.
Data usage shows data used by this specific device.
Toggle the "On/Off" button in the Internet Access section to enable or disable internet access for this device.
Tap "Share Device Across Networks" to select which networks you'd like this device to also be accessible from.
Tap "Additional Details" to view additional information or to change the category of the device.