All new users need to have a username and password to authenticate into the application. The first time the app is launched on a device, a username and password is required. The app checks and validates these entries to ensure that an active, up-to-date account exists.
Refresh tokens are used so that once a user is authenticated on a device, they generally do not have to re-authenticate unless there is a circumstance that requires it. Examples of this include:
- The user has chosen to sign out, forcing a re-authentication to be necessary.
- The user goes for a long period of time (configurable) without accessing the app on a particular device. This may cause the refresh token to expire.
- The account is deactivated.
- The account password is changed.
Android TV, Amazon Fire TV, Apple TV and Roku
Web
Users can check the Remember Me box so that on subsequent sign-ins their username is already filled in if they have to sign back in. Operators can display a "Help" and "Learn More" option, each of which can be configured to direct the user to any URL.