POLYCOM LINE KEY & SIDECAR PROGRAMMING
HOW TO PROGRAM YOUR POLYCOM SIDECAR:
- Log in to portal.brainerd.net
- Use your 10-digit DID number (no spaces or dashes).
- Enter your CommPortal Password where indicated in the login box.
NOTE: Found on your programming sheet under the column labeled CommPortal Password
AFTER LOGIN:
- A number of options will appear, click on “Devices” in the bottom left.
- If you do not see devices please be sure to scroll to the bottom.
SET KEYS:
- Select “Set Keys”
PHONE IMAGE WINDOW:
- A new window will populate with an image or images of your phone. Click anywhere on the phone or select the edit button.
CONFIGURATION SCREEN:
- This will bring you into the configuration screen. If you have a side car, that will appear below your phone.
PROGRAMMABLE KEYS:
- Select the “Programmable Keys - Line” or “Programmable Keys - bottom”
- Select the key you wish to program
DROP DOWN MENU:
- Select the drop down menu that appears either:
- Enhanced Monitored Extension
- For extensions within your business group, select “Enhanced Monitored Extension”
- Allows you to one-touch transfer to the extension and/or see if a team member is on their phone.
- Speed Dial
- Be sure to enter the number exactly as you would need to dial it. (i.e. ALL long distance numbers must have a 1 + number OR ALL local calls must be a 10-digit number which includes the area code + number.)
- NOTE: Enter the number as if you were calling the number. If you must dial the full 10 digit number, you enter that. If you need to dial 1, then the number, then make sure to have a 1 in front.
- One Touch Transfer
- One Touch Transfer allows you to transfer a caller to a number outside your business group. You can NOT call the number directly with this feature you can ONLY transfer an active caller to this number.
- Enhanced Monitored Extension
LABELING A NUMBER:
- Fill in the telephone number, no dashes or spaces, and label it to be descriptive to you.
- If you must dial the number with 1 and area code, you will need to enter that here.
SAVE CHANGES:
- After you are done making all of the changes you want, select “Save Changes” at the bottom
- Note: If the check mark in the bottom right indicates “update phone(s) immediately when saving,” the phone may or may not take the update automatically. If it does not, you may need to manually update the phone or wait 24-hours for the phone to re-sync with the switch.
CLOSING AND LOGGING OFF:
- Close out of the pop up window as shown in Figure 1.
- Log out from the upper right of the screen.
- Select your name in the top right, and then select “Logout”.
Figure 1
Figure 2
UPDATE THE CONFIGURATION ON YOUR PHONE
- Press the Home button
- Use the directional keypad to highlight settings
- Press the select key (in the center of the directional keypad)
- Press the select key on “Basic”
- Use the arrow down key to “6 Update Configuration”
- When asked if you are sure, select “Yes”
OR
- Press 3-1-0 simultaneously until the phone beeps.