On the main log-in screen, click on the left column “All Lines”, scroll to find the telephone number you need to adjust.
On the Actions dropdown arrow next to the telephone number select View Individual Settings
WARNING: Do not choose the Reset line option as ALL settings for the phone will be wiped out. If a business group administrator does this there is a $37.50 reprogramming fee billed to the account.
Click on the Go to Call Manager button.
Click on “Rules”. If this is your first rule, click on “an example set of rules”. If you have rules setup, skip the below image.
Click on the Edit button at the bottom.
Select “ring more than one phone at the same time or in sequence”.
If this is a first time rule, you will need to fill out details below.
Once you have numbers added, it will look like this.
To remove an extension you can click on the X on the right of the extension. To add an extension you will want to see the bottom section to add a number and select at what time to start ringing and to end ringing. You can enter the 4-digit extension, 7-digit local phone number and/or 1+10-digit number if routing to a long distance line.
The next step would be to indicate the rings (or seconds) for each extension to ring. You can see in the example below extension 1234 is ringing for 6 rings. Extensions 5678 & 2345 start ringing on the 4th ring through the 6th ring with extension 1234. If no answer the caller is routed to the voice mail box on extension 1234 which is indicated with the # before the extension number in the last command.
If you add a number you have to indicate when in the cycle that number should be ringing. NO changes will be saved if you don’t click the button Add before ending by clicking the button Finish.
In the upper right of the screen you will see your name. Click on your name and select Logout
