On the main log-in screen, click on the left column “All Lines”, scroll to find the telephone number you need to adjust.
On the Actions dropdown arrow next to the telephone number select View Individual Settings
WARNING: Do not choose the Reset line option as ALL settings for the phone will be wiped out. If a business group administrator does this there is a $37.50 reprogramming fee billed to the account.
Click on the Call Settings button as shown in yellow below:
Where it states “If not withheld, signal my name as:” Type in the name you wish to display as shown in the highlighted area below:
Click on Apply. Close the screen by clicking the “Close” button on the bottom right corner.
In the upper right of the screen you will see your name. Click on your name and select Logout
Please note: if a phone still displays the old name internally you will need to reboot the phone of the user to clear the old memory.