No Dial Tone /Dead Air:
I am experiencing no dial tone on one or more phones, what can I try?
- No dial tone when you pick up a receiver
- Busy tone when called or rings with no answer
- Phones say no line on the screen
Try unplugging all of your phones from the wall. Also unplug any devices that use the phone line such as:
- TV boxes from other companies that do caller ID on the TV.
- Medical Equipment
- Fax machines
- Order machines
- Credit card machines
- Answering machines
- Security systems
By unplugging these devices you are removing variables from the system that could be causing a short on the phone line. Once everything is unplugged start by plugging in one device at a time to isolate which device is causing the problem. If you get a dial tone on the first phone then continue reconnecting phones until the dial tone stops coming through. The last device you connected will be the culprit.
If you don't get any dial tone on any devices isolating them one by one you may have a short in the wire or the CTC equipment providing the phone service might be having issues. If possible try to plug a known good phone directly into the CTC box into the phone port. If you get a dial tone at the CTC box then there is a wiring issue. If it is not possible or the dial tone is not working at the CTC box please give us a call to open a trouble ticket to investigate your trouble with you further.
Fast Busy Tone:
If your phone is playing a fast busy tone when you pick up the receiver then something is holding the line off-hook. Make sure all phones are hung up and see if that resolves the issue. If not give us a call to submit a trouble ticket.
If you are getting a fast busy tone when you call your landline number that could be related to something else. Please give us a call and submit a ticket to our support team can take a look and run diagnostics on your phone line.