**Warning this will erase all settings and DVR recordings**
Disconnect power from the back of the STB (Set Top Box)
Press and hold down the OK key and the down arrow key on the front of the STB, using one hand.
Using the other hand reconnect power while continuing to hold the keys down.
Watch for the “Link” “HD” and “Record” lights to flash 3 times on the front of the STB then release the keys after the third blink.
The STB will now initiate a hard reset and will re-download all software. You will see a gear appear onscreen and a progress bar. Wait for this to complete, do not disconnect power during this operation. Should the STB stop responding for longer than 30 mins, or if a red “X” appears please call us at 218-454-1234.